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Hazel Faye Mollena

@hazelfayemollena

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Executive Assistant at EXL Service Philippines who processed LTD claims and reviewed medical documentation.

Philippines

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At EXL Service Philippines, I managed and processed Long-Term Disability claims, reviewing medical documentation to support claims decisions and ensure compliance with company policies.

I coordinated with claimants, healthcare providers, and other stakeholders to gather information, while providing executive and administrative support. I also monitored case progress and maintained organized records while handling confidential information.

Experience

Work history, roles, and key accomplishments

Executive Assistant

EXL Service Philippines

Nov 2022 - Sep 2026 (3 years 10 months)

Managed and processed Long-Term Disability claims, ensuring accuracy and compliance with company policies. Reviewed medical documentation, communicated with stakeholders, and provided administrative support.

Long Term Disability Claims Benefits Processing Case Monitoring Clinical Documentation Review Stakeholder Communication Administrative Support Data Privacy Compliance Microsoft Office

Education

Degrees, certifications, and relevant coursework

STI College Rosario

Bachelor of Science, Tourism Management

2018 - 2022

Grade: Magna Cum Laude

Bachelor of Science in Tourism Management, graduated Magna Cum Laude.

STI College Rosario

Senior High School, Tourism Operations

2016 - 2018

Senior High School in Tourism Operations, with certifications in Travel Services NC II, Tourism Promotion Services NC II, and Local Guiding Services NC II.