At International Plus, I converted 18% of medical tourism consultations into confirmed bookings through needs assessment and rapport. I maintained a 92% satisfaction score while coordinating medical travel logistics for international clients.
At Teleperformance, I handled customer inquiries across phone, email, and chat, maintaining a 90% satisfaction rating and an 85% first-call resolution rate. I also trained six new hires on CRM protocols and service standards.
At Bima Shelters, I closed 12 property transactions worth ₦45M and built a network of clients and referral partners. I bring experience across medical tourism, BPO, and real estate, supported by a background in architecture.
