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Hassan Ettu

@hassanettu

Message

Customer service specialist with extensive inbound/outbound call center experience and payment processing expertise.

United States

Message

What I'm looking for

I seek a customer service or call-center role where I can use inbound/outbound calling, payment processing, and scheduling skills, ideally remote or flexible with stable hours and growth opportunity.

I am a customer service professional with extensive experience in inbound and outbound call center roles across telecom, energy and subscription services. I focus on delivering accurate billing support, payment processing and appointment scheduling.

I have carried out outbound subscription and payment calls, taken inbound support calls for AT&T, Atmos Energy and MCI Business, and processed orders and payments using automatic dialers and computer systems. I have also set appointments remotely for multiple companies and completed telephone election surveys.

I work effectively from remote environments using laptops and cell phones to meet productivity goals and maintain quality customer interactions.

I am proficient with WordPerfect, Excel and Microsoft Outlook and type at 45 words per minute, which supports efficient documentation and follow-up. I am ready to contribute dependable call-center experience and a customer-focused approach to a team that values clear communication and consistent results.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

The Heller Group

Feb 2021 - Apr 2023 (2 years 2 months)

Made outbound calls to trial SiriusXM customers to collect payments and convert trials to paid memberships, improving subscription capture and payment completion rates.

Outbound Calling Payment Processing Subscription Management Customer Retention CRM

Appointment Setter

Cornerstone Growth Solutions

Aug 2019 - Dec 2021 (2 years 4 months)

Performed remote outbound calling to set qualified appointments for various client companies, consistently meeting scheduling targets while working from home.

Outbound Calling Appointment Setting Remote Work Lead Qualification CRM Cold Calling Time Management

Customer Service Representative

Sutherland Global

May 2017 - Jun 2019 (2 years 1 month)

Handled inbound calls for AT&T customers, processed payments, placed orders for phones, and resolved billing inquiries using an automatic dialer and company systems.

Inbound Billing Support Payment Processing Order Management Dialer Customer Support Troubleshooting CRM

Telephone Election Surveyor

The Heller Group

Mar 2016 - Apr 2017 (1 year 1 month)

Conducted outbound telephone surveys using an automatic dialer to collect voter opinions and election-related data, ensuring accurate response recording and compliance with survey protocols.

Outbound Calling Data Collection Dialer Data Entry Quality Assurance

Customer Service Representative

Atmos Energy

Aug 2014 - Jan 2016 (1 year 5 months)

Answered inbound customer inquiries about gas billing, scheduled connects and disconnects, and processed payments while maintaining high accuracy and customer satisfaction.

Inbound Billing Support Payment Processing Scheduling Customer Service CRM Data Entry

Customer Service Representative

MCI

Oct 2011 - Feb 2014 (2 years 4 months)

Serviced business customers' long distance billing inquiries, scheduled connects/disconnects, and processed payments over the phone to resolve account issues efficiently.

Billing Payment Processing Account Management Scheduling CRM