Muhammad Qasim

Provided remote customer service for a US-based insurance campaign, handling queries and resolving issues professionally. Maintained high performance over a two-year full-time engagement.

Directed daily business operations, strategic marketing, budgeting, and staff supervision. Managed client portfolios and provided visa advisory and travel planning services.

Managed core telecom VAS platforms including MCA, USSD Gateway, and CRBT, and deployed high-capacity Web Filters servers. Provided technical support for major carriers and executed daily system health checks and KPI reporting.

Oversaw corporate office administration, data documentation, and official correspondence. Utilized Microsoft Office to generate operational reports and streamline communications.

Conducted RF drive testing, signal analysis, and network quality evaluations. Generated performance reports and troubleshooting metrics to support network optimization.

Installed, configured, and troubleshot enterprise Wi-Fi Access Points and WLAN controllers. Provided Level-1/Level-2 IT support and assisted with technical B2B sales operations.

Spearheaded operations and maintenance for critical VAS platforms including CRBT, VMS, and SMS. Delivered Level-2 technical support and monitored platform KPIs to ensure service availability and SLA adherence.

Managed daily billing operations, generated customer invoicing metrics, and monitored systemic billing health. Performed CDR transfers, reconciliation, and fraud trend analysis.

Administered IN architecture and core telecom charging platforms. Executed real-time tariff modifications and end-to-end network troubleshooting for roaming and billing workflows.

Grade: 3.5

Master of Science in Telecommunication Engineering with a GPA of 3.5.

Bachelor of Science in Information Technology from Preston University, Karachi.