Ali Raza
@aliraza28
Experienced Team Leader with strong skills in telecommunications management.
PakistanWhat I'm looking for
I am a dedicated telecommunications professional with over a decade of experience in the industry. My journey began as a Field Technician at Pakistan Telecommunication Company Limited (PTCL), where I honed my technical skills in installing and maintaining telecommunication systems. I successfully managed key performance indicators (KPIs) and provided exceptional customer support, ensuring high-quality service delivery.
Currently, I serve as a Team Leader at PTCL, where I lead a team in optimizing business KPIs and managing network elements. My expertise in using ERP systems like Oracle and SAP, along with advanced skills in data analysis using MS Excel, has enabled me to streamline operations and improve service efficiency. I am passionate about problem-solving and continuously seek to enhance my skills while contributing to my organization's success.
Experience
Work history, roles, and key accomplishments
Team Leader
Pakistan Telecommunication Company Limited
Aug 2017 - Present (8 years)
Successfully managed and optimized key business KPIs, including Mean Time to Repair (MTTR), Mean Time to Provision (MTTP), Estimated Time to Repair (ETTR), Denial, and Repeat rates. Experienced in managing SRs for individual faults and NE-level tickets, involving frame slots and port-level issues, and skilled in escalation and coordination between different departments for efficient fault resoluti
Field Technician Telephone, Broadband
Pakistan Telecommunication Company Limited
Feb 2011 - Aug 2017 (6 years 6 months)
Expertise in installing, configuring, and maintaining telecommunication systems, including MSAGs, DSLAMs, and LAN networks. Provided technical support, service activation, remote testing, troubleshooting, and dispatching for various services.
Education
Degrees, certifications, and relevant coursework
Unknown
Bachelor of Technology (Hons), Electrical Technology
2014 - 2017
Completed a Bachelor of Technology with Honors in Electrical Technology. This program provided a strong foundation in electrical principles and applications.
Unknown
Diploma of Associate Engineer, Electrical Technology
2006 - 2009
Obtained a Diploma of Associate Engineer in Electrical Technology. This diploma focused on practical engineering skills and technical knowledge.
Unknown
Matriculation, Science
2002 - 2005
Completed Matriculation with a focus on Science subjects. This foundational education provided a broad understanding of scientific principles.
Availability
Location
PakistanAuthorized to work in
Salary expectations
Job categories
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