Looking for a job

Muhammad Imran

@imran_sial

Message

I manage Azure, Microsoft 365, identity, and enterprise IT/VOIP infrastructure.

Pakistan

Message

I've delivered managed IT services at People Perfect Advisory, administering Azure, Microsoft 365, hybrid identity, and infrastructure while resolving Level 2/3 issues within defined SLAs. I manage access controls, security policies, Azure resources, backups, disaster recovery readiness, and client-facing reporting.

Previously at People perfect, Systems Limited, CureMD, and Multinet Pakistan/Telebiz International, I led VoIP and technical support operations, supported enterprise PBX and SIP environments, and handled escalations across identity, email security, remote access, and telephony. I'm a Microsoft Certified Azure Administrator Associate with over eight years across cloud, identity, NOC, and voice infrastructure.

Experience

Work history, roles, and key accomplishments

Current

Senior Consultant – IT & Managed Services

Current

People Perfect Advisory

Nov 2025 - Present (10 months)

Delivers end-to-end IT managed services including vendor coordination and Level 2/3 technical support. Administers Microsoft 365 and Azure environments, manages hybrid identity, and oversees infrastructure with disaster recovery readiness.

Microsoft 365 Azure Entra ID Azure AD Connect RBAC Active Directory Virtualization NAS Backup and DR SLA Management Scripting IT Service Management

Consultant – Cloud Infrastructure & Services

Systems Limited

Jun 2023 - Oct 2025 (2 years 4 months)

Led two operational teams (VoIP Support and Level 2 Technical Support) and managed performance metrics and escalations. Administered Microsoft 365 and identity services, resolved escalated issues, and coordinated vendor and client engagements.

Microsoft 365 Exchange Online SharePoint Teams One Drive Azure AD Active Directory Group Policy Access Reviews Incident Response Vendor Management Technical Documentation

VoIP Engineer

CureMD

Sep 2022 - Jun 2023 (9 months)

Administered enterprise PBX platform including extension configuration, call routing, and IVR changes. Served as primary escalation point for voice faults and developed operational runbooks.

PABX VoIP Call Routing IVR Troubleshooting Monitoring Ticketing Systems Documentation

Specialist – VoIP Network

Systems Limited

Nov 2021 - Sep 2022 (10 months)

Administered enterprise VoIP systems including user provisioning, call routing, and security configurations. Provided round-the-clock operational support and configured IP phones and SIP extensions.

VoIP SIP Dialing Plans IP phones Security Configuration Troubleshooting Deployment

Network Engineer – VoIP

Multinet Pakistan / Telebiz International

Apr 2019 - May 2021 (2 years 1 month)

Provided 24/7 NOC support for wholesale and enterprise VoIP environments. Provisioned VoIP services end-to-end and diagnosed voice quality and call failure issues using packet analysis.