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Hasnain Quraishi

@hasnainquraishi

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Experienced IT professional with expertise in incident management and network administration.

Pakistan

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What I'm looking for

I am looking for a job that offers a challenging and dynamic environment where I can utilize my skills in incident management, network administration, and customer support. I am seeking a company that values teamwork, encourages professional growth, and provides opportunities to make a significant impact.

I am an IT professional with over 5 years of experience in incident management, network administration, and delivering high-quality results. Throughout my career, I have successfully led teams, troubleshooted complex technical issues, and worked closely with different teams to resolve incidents quickly and effectively. I have a strong analytical mindset and the ability to identify trends and patterns in data, which has helped me improve incident resolution time by 15% and increase customer satisfaction by 20%.

During my tenure at Silver Fox as an Incident Analyst, I led the bridge team in investigating and resolving reported issues on a priority basis. I analyzed data, identified trends and patterns, and collaborated with different teams to ensure efficient incident resolution. My certification in ITIL foundation has provided me with a framework to manage and improve IT services.

As an IT Support Specialist at Laltechnologies, I provided comprehensive technical assistance, resolving hardware and software issues and ensuring smooth IT operations. I exceeded expectations in delivering timely solutions and developed strong technical skills and a customer-centric approach. I am confident that my experience and skills make me well-equipped to contribute to any IT support role.

Experience

Incident Analyst

Silver Fox

Jan 2022 - Mar 2023 (1 year 2 months)

Led the bridge team in investigating and resolving reported issues on a priority basis. Analyzed data, identified trends and patterns, and worked closely with different teams to resolve incidents quickly and effectively. Improved incident resolution time by 15% and increased customer satisfaction by 20%. Held a certification in ITIL foundation, which provided a framework to manage and improve IT s

ITIL Data Team Management Customer Satisfaction

VPN Setup

Freelance projects

Sep 2022 - Sep 2022 (0 months)

Configured the VPN server and client. Tested the VPN connection. Provided training to the client on how to use the VPN.

VPN Testing Training

VoIP Phone Setup

Freelance projects

Dec 2021 - Dec 2021 (0 months)

Installed and configured the VoIP phone system. Configured the phones for each employee. Tested the phone system.

VoIP Systems Configuration Testing

Network Infrastructure Builder

Freelance projects

Nov 2019 - Nov 2019 (0 months)

Built the network infrastructure for One Door Technologies in one week. The network included a new server, firewall, and switches. The network was up and running within one week and has been running smoothly since then.

Network Firewalls Switching

VoIP Phone Setup

Freelance

Installed and configured the VoIP phone system. Configured the phones for each employee. Tested the phone system.

VoIP Systems Configuration Testing

Network Infrastructure Builder

Freelance

Network Firewalls Switching

IT Support Specialist

Laltechnologies

Oct 2017 - Jan 2022 (4 years 3 months)

Provided comprehensive technical assistance, resolving hardware and software issues to ensure smooth IT operations and exceeded expectations in delivering timely solutions. Enhanced technical skills and customer-centric approach, preparing to make valuable contributions in IT support.

Technical Support Hardware IT Operations Customer Support Customer Centric Approach