Faizan Ali

I am a dedicated and results-driven technical specialist with a strong foundation in electrical engineering and extensive experience in Salesforce CRM, network analysis, and technical support. My analytical skills allow me to derive valuable insights from complex datasets, ensuring customer satisfaction through effective technical solutions. I am proficient in programming languages such as Python, SQL, HTML, and CSS, and possess a strong understanding of network infrastructure.

Currently, I work as a Network Analyst at S&P Global, where I drive strategic optimization of network performance. I leverage tools like Capital IQ and Salesforce CRM to track client relationships and enhance operational efficiency. My commitment to staying abreast of industry trends contributes to continuous improvement and innovation in network strategies. I have a proven ability to work across global teams and manage night shift schedules to support clients in PST-CST time zones.

Previously, as a Technical Support Specialist at Motive, I played a pivotal role in optimizing client satisfaction and operational efficiency. I led the Salesforce CRM implementation for client onboarding and ensured a seamless technical onboarding process for globally recognized clients. My collaborative approach and effective communication skills have allowed me to address customer needs promptly and efficiently, contributing to long-term client retention and satisfaction.