Linet Mugo

I am a proactive and customer-focused professional with over three years of experience in customer service, call center operations, and virtual assistance. My journey has been marked by a proven track record of enhancing customer satisfaction and efficiently resolving issues. I have been trained in leadership principles and digital customer support tools, which have equipped me with the skills to communicate effectively, inspire teamwork, and manage performance in fast-paced environments.

In my role as a Customer Support & Office Administrator at Olive Trust Developers Ltd, I successfully handled client queries and complaints, improving customer satisfaction ratings by 30%. I introduced a follow-up system that significantly increased client retention and loyalty. My experience also includes working as a Telesales & Customer Engagement Representative, where I closed multiple client deals monthly through effective follow-up and relationship building. I am passionate about bringing my people-centric approach and administrative expertise to support a company’s mission of service excellence.