Harsh Singh Parihar

I’m a Client Service Executive and key accounts-focused professional, acting as the primary contact for high-priority customers and ensuring issues are closed only after explicit client confirmation. In my current role at Apis India Ltd, I handle inbound queries and triage billing discrepancies with supply chain and finance, reducing account latency by 80% across 100+ retail locations.

Before this, I worked as a Customer Relationship Manager at Altruist Technologies Pvt. Ltd., where I managed inbound calls, emails, and chat professionally, maintained detailed interaction records in SRT, and met defined service level agreements and quality standards. I also bring internship experience in chain relationship management—turning client feedback and competitor signals into actionable service improvements through reporting, dealer communication, and data-driven insights.