Harsh Rohankar
@harshrohankar
Operations professional driving POS rollouts, omnichannel operations, and process-driven client success.
IndiaWhat I'm looking for
I am an operations professional with four years of experience delivering POS implementations, omnichannel rollouts, and SOP-driven process improvements across retail-tech and e-commerce. I lead full-cycle product rollouts, brand onboarding, and cross-functional execution while maintaining strong senior stakeholder relationships.
At ShopSense (Fynd) I led implementations of Store OS POS and Endless Aisle across 100+ retail locations for major brands, built onboarding trackers and SOPs from scratch, and drove measurable improvements including 25% reduced onboarding time and 15–18% higher client revenue. I coordinate large cross-functional teams and act as a single thread of accountability to achieve rapid go-live TATs and high client satisfaction.
I consistently resolve high-impact escalations, optimise fulfilment and order lifecycle processes, and build reporting systems to improve operational visibility. I bring structured program management, KPI-driven decision making, and a pragmatic focus on scalable processes to help teams deliver predictable business outcomes.
Experience
Work history, roles, and key accomplishments
Associate – Growth
ShopSense Retail Technologies Ltd.
Apr 2025 - Present (11 months)
Led full-cycle rollout of Fynd Store OS POS and Endless Aisle across 100+ retail locations, reducing onboarding time by 25% and driving 15–18% higher client revenue with 90%+ client satisfaction.
Customer Service Associate
Altius Customer Services Pvt. Ltd.
Dec 2023 - Mar 2025 (1 year 3 months)
Resolved 1,000+ escalations with 95%+ accuracy and redesigned fulfilment workflows to improve order turnaround by 12% and delivery accuracy by 10%, improving operational efficiency by ~8–10%.
Operations Executive
Hexaware Technologies
Aug 2023 - Dec 2023 (4 months)
Managed 500+ client escalations and 4,000+ background verifications with 100% SLA compliance while coordinating cross-departmental workflows to maintain delivery standards.
Project Management Intern
Ummid Multipurpose Foundation
Jan 2023 - Jun 2023 (5 months)
Led two community development projects end-to-end with 15+ volunteers, secured 20% of project funding, and improved execution efficiency by 30%.
Project Assistant Intern
Dr. Panjabrao Deshmukh Krishi Vidyapeeth
Jun 2022 - Nov 2022 (5 months)
Executed awareness programs for 400+ participants on rural entrepreneurship and created reports and checklists that improved accuracy and efficiency of future events.
Education
Degrees, certifications, and relevant coursework
Lovely Professional University
Master of Business Administration, Marketing & Operations Management
2023 - 2025
Grade: CGPA 7.25
Pursued an MBA in Marketing & Operations Management with coursework and projects focused on marketing strategy, operations, and analytics; CGPA 7.25.
Dr. Panjabrao Deshmukh Krishi Vidyapeeth
Bachelor of Science, Agriculture
2019 - 2023
Grade: CGPA 8.43
Completed a Bachelor of Science in Agriculture with emphasis on agricultural practices and rural development; CGPA 8.43.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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