Harsh Mishra
@harshmishra10
I deliver SaaS implementations, stabilize enterprise accounts, and drive customer adoption and account growth.
IndiaWhat I'm looking for
At GoComet, I own end-to-end delivery and account health for a $15K MRR enterprise account across clients, vendors, and internal teams.
I took over an at-risk account close to churn, strengthened the relationship through consistent stakeholder management, and helped drive expansion into additional modules. I coordinate issue resolution with Tech, Product, and Operations teams to protect account health.
Previously at Greenlam Industries, I led five-plus cross-functional projects spanning Salesforce CRM, custom CRM, an Events App, NPS, PMO, and automation. I translated requirements from four-plus departments into deliverables, rollout plans, and ongoing support.
I enjoy turning ambiguous delivery challenges into clear milestones, adoption plans, and measurable outcomes. I’ve delivered 30-plus training sessions, built Excel and Power BI dashboards, and received GoComet’s Rising Star award for handling a complex enterprise account.
Experience
Work history, roles, and key accomplishments
Customer Success & Implementation Manager
GoComet
Sep 2025 - Present (1 year 1 month)
Owns end-to-end delivery and account health for a $15K MRR enterprise account, coordinating across clients, vendors, and internal teams. Turned around an at-risk account and delivered training to 10+ users.
Assistant Project Manager
Greenlam Industries Limited
Jun 2024 - Sep 2025 (1 year 3 months)
Led 5+ cross-functional projects including Salesforce CRM and custom CRM implementations, from requirements through rollout and support. Ran 30+ adoption training sessions and built dashboards in Excel and Power BI.
Performed research and stakeholder-impact analysis using impact-effort prioritization frameworks.
Completed a traineeship at Tata Consultancy Services, gaining foundational experience in a corporate IT environment.
Education
Degrees, certifications, and relevant coursework
Jaipuria Institute of Management, Lucknow
Post Graduate Diploma in Management, Business Analytics & Marketing
Grade: 7.12/10
Pursued a PGDM/MBA with a focus on Business Analytics and Marketing, achieving a CGPA of 7.12/10.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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