@harshkumar37
NOC Engineer at FLEXIS INDIA PVT. LTD. troubleshooting BGP, OSPF, EIGRP, and MPLS networks.
IndiaAt FLEXIS INDIA PVT. LTD., I troubleshoot network infrastructure incidents and support BGP, OSPF, EIGRP, and MPLS routing environments. I also monitor network performance using SolarWinds and coordinate critical incidents through ServiceNow workflows.
At FUSIONNET WEB SERVICES PVT.LTD., I monitored network devices with PRTG and supported connectivity for retail broadband users and ILL clients. My work included troubleshooting network issues and configuring OLTs, switches, and routers.
Work history, roles, and key accomplishments
Flexis India Pvt. Ltd.
Sep 2024 - Present (2 years 1 month)
Monitored network infrastructure using SolarWinds and coordinated incident resolution with internal teams and vendors. Performed firmware upgrades and managed VLANs for client services.
FusionNet Web Services Pvt. Ltd.
May 2023 - Sep 2024 (1 year 4 months)
Monitored over 2000 network devices using PRTG, ensuring connectivity for 100,000 broadband users and 500+ ILL clients. Coordinated with vendors and configured OLT, switch, and router equipment.
FusionNet Web Services Pvt. Ltd.
May 2022 - Apr 2023 (11 months)
Managed 24/7 NOC operations, monitored partner switches using PRTG, and resolved physical media issues reducing downtime by 25%. Configured ONT, ONU, and routers from various brands.
FusionNet Web Services Pvt. Ltd.
Feb 2020 - Apr 2022 (2 years 2 months)
Handled inbound customer calls and escalated emails for broadband issues. Monitored network infrastructure and provided remote support for router and VoIP configurations.
Degrees, certifications, and relevant coursework
Bachelor of Computer Applications, Computer Applications
2020 - 2023
Pursued Bachelor of Computer Applications, gaining foundational knowledge in computer applications and programming.
JCHNE+CLOUDV2, Networking and Cloud
2018 - 2019
Completed JCHNE+CLOUDV2 certification, focusing on hardware, networking, and cloud technologies.
Software and tools used professionally
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