At Fujitsu Consulting India Pvt. Ltd., I provided 24x7 NOC support for Cisco Meraki WAN, switches, access points, and routers. I resolved 1,350+ P1/P2 incidents across 6 retail brands within defined SLAs.
I traced recurring WAN outages to faulty cabling and WAN-link issues, and coordinated corrective actions, ISP tickets, and field-engineer activities. I also troubleshot DNS/DHCP issues, including IP conflicts and scope exhaustion.
I worked on Cisco Nexus 9K/5K routing changes, VLAN setup, firmware upgrades, port faults, and SFP/transceiver checks. I also troubleshot VMware NSX virtual networking and connectivity issues.
I managed IP allocations and VLAN activities through Infoblox IPAM, configured F5 BIG-IP VIPs and pools, and monitored network infrastructure using OpsRamp. My work also included handling incidents in ServiceNow and reviewing Palo Alto and Cisco Umbrella dashboards.
