harshit kaushik

I’m a dynamic, results-driven professional with 11+ years of experience across Email Automation, Customer Success, and Account Management. I manage the end-to-end client lifecycle, design automated CRM and marketing campaigns, and help ensure customer satisfaction through strategic consultation and technical enablement.

As a Deputy Manager (Team Lead) for Email Marketing Automation at Sinch, I serve as a primary client point of contact and lead performance-optimized email marketing and CRM automation campaigns aligned with client goals. I analyze KPIs, test optimization strategies, and recommend improvements, while also mentoring a team of support and campaign specialists to deliver consistently high performance. I coordinate timelines and resources between technical and creative teams and run regular client reviews and workshops to maintain alignment and growth.

Previously at Paytm as a Senior Associate in Key Account Management, I acted as a single point of contact for issue resolution, ensured SLA adherence, and supported Paytm payment gateway integrations for mobile apps and websites (Android, iOS, and web). I built analytical reports and performance dashboards using Salesforce and Jira, and I’m recognized for improving client onboarding processes and reducing integration issue recurrence—strengths I bring to every client partnership I manage.