Open to opportunities

HARSH BHADAURIA

@harshbhadauria

Message

I convert, retain, and support global clients through consultative onboarding and relationship management.

India

Message

What I'm looking for

I'm looking for a client-facing role where I can grow customer relationships, improve onboarding and retention, solve customer issues, and lead structured, data-driven processes across global teams.

At Zelta Labs—Untrade, I converted 5–8 new client relationships monthly through one-on-one video consultations, with a $15K average onboarding value and a $35K peak month. I also built trust that resulted in a largest single client account value of $20K.

I managed the full customer lifecycle for clients across India and the UAE, guiding non-technical customers through digital wallet setup, funding, subscriptions, and ongoing account support. As Trading Desk Lead and Team Manager, I led a five-person cross-functional team, created SOPs and review cycles, and translated market data into weekly subscriber reports.

Previously at NITI Aayog, I coordinated stakeholder consultations and turned socioeconomic research into clear briefing reports and policy recommendations. I also designed and delivered onboarding training for cohorts at IIT Madras and IIT Bombay.

Experience

Work history, roles, and key accomplishments

Client Relationship & Customer Conversion Lead

Zelta Labs

Apr 2023 - Mar 2025 (1 year 11 months)

Grew first-time-customer conversion by consistently closing 5–8 new client relationships per month, measured against a $15K average onboarding value per client (peak month: $35K), by running consultative one-on-one video consultations. Improved client retention across two international markets by managing the full customer relationship lifecycle, including onboarding, education, and ongoing accoun

Customer Relationship Management Client Onboarding Retention Issue Resolution Video Consultations Account Management

Trading Desk Lead & Team Manager

Zelta Labs

Jan 2023 - Mar 2025 (2 years 2 months)

Managed and grew a 5-person cross-functional team's performance by establishing standard operating procedures and structured review cycles. Delivered consistent client-facing communication by producing weekly market outlook reports for a subscriber base, and represented the organization in external stakeholder training engagements at IIT Madras and IIT Bombay.

Team Leadership Standard Operating Procedures Market Research Report Writing Data Analysis

Senior Policy Associate

NITI Aayog

May 2021 - Jan 2023 (1 year 8 months)

Coordinated with cross-functional government and external stakeholders to gather input and align on policy recommendations. Researched and synthesized socioeconomic data into clear recommendations for senior decision-makers by producing concise, well-documented briefing reports.

Policy Analysis Stakeholder Coordination Research Data Synthesis Report Writing Briefing Documents