Harshal Shinde

I’m a Bachelor of Mass Media (Advertising) graduate who brings hands-on experience in customer service, e-commerce warehouse operations, and high-accuracy data entry. I enjoy turning messy issues into clear next steps—whether that’s helping customers, supporting store operations, or maintaining reliable records.

In my current role as a Customer Service Associate at Reliance Smart Bazaar, I provide customer assistance and product information, handle billing support, and manage POS system operations. I also maintain daily operational documentation and store reports, and I work to resolve service queries while keeping professional service standards high.

Previously, at JioMart (Reliance Retail E-commerce Operations), I supported online grocery fulfillment through order picking and packing. I ensured accurate product selection and packaging quality, verified inventory using barcode scanning systems, and coordinated with warehouse and logistics teams to support timely dispatch.

I also built strong administrative fundamentals as a Data Entry Operator at RS Team Solution Ltd, where I performed high-volume data entry with accuracy and supported back-office reporting and database updates. I’m MSCIT certified and focused on delivering dependable, documentation-driven work using MS Office, CRM/ticketing systems, and structured digital workflows.