Gaurav Gundla
@gauravgundla
Customer-focused retail associate experienced in handling queries, deliveries, and payment resolutions.
IndiaWhat I'm looking for
I am a retail customer service professional with hands-on experience resolving delivery and payment issues for grocery and quick-commerce orders, and managing high-traffic store environments.
I have worked at Dmart and Reliance Smart, where I handled customer queries, double-payment disputes, and coordinated with teams via email, posts, and calls to restore customer satisfaction.
I am pursuing a BCom at Savitribai Phule Pune University and bring calm communication, active listening, and teamwork to fast-paced retail settings.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Reliance Smart
Apr 2024 - Jun 2025 (1 year 2 months)
Handled grocery and quick-commerce delivery issues, resolved double payment incidents via email/phone, and maintained calm customer communication to ensure issue resolution.
Retail Associate
Dmart
Sep 2021 - Dec 2023 (2 years 3 months)
Managed high-traffic retail floor during peak periods, assisting customers with queries and improving checkout flow through coordinated team efforts.
Education
Degrees, certifications, and relevant coursework
SUSavitribai Phule Pune University
Bachelor of Commerce, Commerce
Pursuing final year Bachelor of Commerce degree at Savitribai Phule Pune University.
Arihant College
12th Standard, Higher Secondary
2020 - 2021
Grade: 63%
Completed Higher Secondary (12th) with 63% as reported.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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