Mohit Singh

I’m an AI Business Analyst and business intelligence professional with experience across healthcare, fintech, and technology domains. I translate business requirements into actionable insights, using analytics to drive operational performance and better decisions.

In my current role as an Operations Analyst | Credentialing, I manage credentialing and payer enrollment operations for 700+ healthcare providers monthly, with a strong focus on regulatory compliance and data accuracy. I develop process documentation and operational guidelines, maintaining 100% quality scores across multiple review cycles while collaborating to improve workflow efficiency and operational consistency.

Before that, I supported customers at Revolut as a Support Specialist, resolving complex payment and account issues while meeting global SLA, compliance, and service-quality standards. I performed root-cause analysis and partnered with cross-functional teams to improve customer experience and operational efficiency.

Earlier, as an Associate Analyst at HCL Technologies, I analyzed and resolved enterprise-level technical incidents using ServiceNow while supporting international clients under ITIL standards. I also build analytics projects—such as employee retention analytics and customer behavior analytics—combining predictive modeling and interactive dashboards to uncover drivers and support planning.