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Tanvi Jain

@tanvijain3

Senior Operations Analyst at Novo who automated 70% of manual account-closure cases with an in-product self-service flow.

India

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What I'm looking for

I’m eager to contribute my expertise in operations analysis, dispute resolution, and process optimization to a team focused on improving operational efficiency and delivering strong results.

At Novo, I built an in-product self-service flow with a 13-point automated eligibility checklist to address 7,900 annual manual account closures. It automated 70% of cases and saved 928 operational hours annually.

I conduct risk-based CDD/EDD reviews and AML transaction monitoring, including KYC, source-of-funds, PEP, and sanctions screening. I also support payment operations and ensure compliance with NACHA regulations.

At American Express, I investigated customer disputes and fraud claims and resolved merchant-customer disputes. My work maintaining dispute outcome records contributed to a 20% reduction in resolution time.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Analyst

Current

Novo

Mar 2022 - Present (4 years 6 months)

Identified and solved inefficiency of 7,900 annual manual account closures by building an in-product self-service flow with a 13-point automated eligibility checklist, automating 70% of cases and saving 928 operational hours annually. Conducted risk-based CDD/EDD reviews and AML transaction monitoring, and ensured compliance with NACHA regulations.

AML KYC CDD EDD Transaction Monitoring NACHA Fraud Prevention Dispute Resolution Zendesk Client Central Fiserv Metabase Citrix Miro Google Workspace Incident Response Management Process Optimization

Senior Dispute & Fraud Analyst

American Express

Sep 2016 - Oct 2017 (1 year 1 month)

Directed complex investigations into U.S.-based customer disputes and fraud claims, maintaining rigorous compliance with FCBA regulations. Analysed high-risk spending patterns to flag potential credit card fraud and negotiated multi-party merchant-customer disputes, contributing to a 20% reduction in resolution time.

Fraud Prevention Dispute Resolution FCBA Transaction Monitoring Risk Assessment Audit documentation

Process Associate

Royal Bank of Scotland

Aug 2015 - Sep 2016 (1 year 1 month)

Analysed business requirements and designed high-level functional solutions to enhance system efficiency. Liaised with business stakeholders to ascertain requirements, firm up scope and timelines, and worked with vendor resources for project delivery.

Business Analysis Requirements Gathering Stakeholder Management Project Coordination Vendor Management