harris sarresson
@harrissarresson
I support MSP clients across Windows, Microsoft 365, endpoint security, and network troubleshooting.
South AfricaWhat I'm looking for
At NETCAD Group, I provide remote MSP technical support across multiple client environments, resolving Windows, Microsoft 365, Teams, Outlook, application, connectivity, authentication, and access issues. I own incidents through investigation, documentation, escalation, and client communication using Kaseya, Kaseya BMS, and Kaseya One workflows.
I've built virtualized Windows Server and Active Directory lab environments, configuring Group Policy, DNS, DHCP, virtual networking, and domain authentication. CompTIA Security+ certified and currently pursuing Network+, I'm progressing toward systems administration, infrastructure engineering, and cybersecurity.
Experience
Work history, roles, and key accomplishments
IT Support / MSP Technical Support
Netcad Group
Jan 2026 - Present (8 months)
Provide remote technical support within a Managed Service Provider environment across multiple client environments, troubleshooting Windows, Microsoft 365, and connectivity issues. Manage incidents through MSP workflows, maintain documentation, and escalate as needed.
Education
Degrees, certifications, and relevant coursework
CompTIA
CompTIA Network+, Networking
CompTIA Network+ certification, currently in progress.
CompTIA
CompTIA Security+, Cybersecurity
CompTIA Security+ certification, certified.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
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