Open to opportunities

Keyur Jolapara

@keyurjolapara

Message

I improve customer adoption, retention, and expansion across fintech, IAM, and digital marketing.

Singapore

Message

What I'm looking for

I'm looking for a customer-facing role where I can own onboarding, adoption, retention, and growth, use data to improve customer outcomes, and collaborate closely with cross-functional teams.

I've managed customer journeys from discovery and onboarding through retention and account growth at Traders Mentor School, where I owned a 55-account, $100K+ portfolio. I reduced time-to-value from 21 days to 7, cut churn by 20%, and drove $35K in expansion revenue through structured onboarding, health tracking, and account reviews.

Previously at TCS, I led identity lifecycle operations for a 35,000+ employee insurance client, supporting 2,000+ monthly onboardings across eight applications while maintaining 100% SLA adherence and 92%+ CSAT. I combine customer-facing ownership with SQL-driven operational problem-solving, customer education, and practical process improvement.

Experience

Work history, roles, and key accomplishments

Career Transition & Relocation

Career Break

Sep 2025 - Jan 2026 (4 months)

Took a planned career break for personal commitments and relocation to Singapore.

Sales Consultant

Traders Mentor School

Apr 2024 - Aug 2025 (1 year 4 months)

Managed customers from discovery through sales, onboarding, engagement, and growth. Reduced time-to-value from 21 to 7 days, cut churn by 20%, and drove $35K in expansion revenue.

Customer Success Onboarding Account Management Expansion Revenue Freshworks Claude ChatGpt SQL Jira Excel Notion Slack Zoom

Independent Digital Marketing Consultant

Self Employed

Oct 2023 - Mar 2024 (5 months)

Partnered with small businesses to improve marketing decisions and managed Meta Ads, audience targeting, and performance reporting.

Meta Ads Audience Targeting Landing Page Optimization performance reporting CTR CPC CPA ROAS

System Engineer (Enterprise IAM)

Tata Consultancy Services

Jan 2019 - Sep 2023 (4 years 8 months)

Led identity lifecycle operations for a regulated insurance client, managing 2,000+ monthly onboardings. Reduced onboarding time from 1 day to 5 hours and authored 12+ SOPs.

Identity Lifecycle Management Access Governance SQL Freshworks SOP Development Compliance Audits Stakeholder Management

Customer Support Associate

Accenture

Apr 2018 - Jan 2019 (9 months)

Delivered high-volume omnichannel support for Verizon postpaid customers, improving first-contact resolution by 30% and reducing repeat contacts by 35%.

Omni Channel Support Troubleshooting Root Cause Analysis De escalation Case Documentation Process Improvement CSAT