Harriet Onowu
@harrietonowu
Customer support and administrative professional focused on resolving complaints and delivering timely, professional service remotely.
What I'm looking for
I’m a dedicated, customer-focused professional with practical experience in customer service and administrative support. At Bravo Tech, I listened to customer inquiries and complaints, provided accurate information and effective solutions, maintained professionalism, and escalated complex issues when necessary to improve customer satisfaction through prompt responses.
Previously, as an Administrative Officer at Aesthetic Bridal, I managed office support functions, maintained records and organized documentation, and supported correspondence, scheduling, and daily operations to keep workflows running smoothly. I’m now pursuing a remote Customer Support Representative position where I can use my communication, organization, problem-solving, and Microsoft Office skills to deliver excellent customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Bravo Tech
Jan 2020 - Jan 2021 (1 year)
Handled customer inquiries and complaints by listening attentively, providing accurate information, and resolving issues with professionalism. Escalated complex cases when necessary to support timely, effective outcomes.
Administrative Officer
Aesthetic Bridal
Jan 2019 - Jan 2020 (1 year)
Managed administrative and office support functions, including maintaining records and organizing documentation. Assisted with correspondence, scheduling, and daily office operations to support smooth workflow.
Education
Degrees, certifications, and relevant coursework
Novena University
Bachelor of Science (B.Sc.), Software Engineering
Pursuing a Bachelor of Science (B.Sc.) in Software Engineering at Novena University, Ogume, Delta State (awaiting result, 2025).
Winfosa Educational Center
WAEC, General Education
Completed WAEC through Winfosa Educational Center in Benin City, Edo State in 2016.
Excel Foundation School
First School Leaving Certificate, Primary Education
Earned a First School Leaving Certificate from Excel Foundation School in Benin City, Edo State in 2009.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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