Harriet Mposi

I am an experienced and reliable Customer Service and Sales Representative with a proven track record of exceeding targets and delivering excellent client experiences. My strong communication, organizational, and interpersonal skills have been developed through years of frontline service work, allowing me to thrive in high-paced environments like O.R. Tambo Airport.

In my role as a Customer Service Agent at Stratum Benefits in Johannesburg, I delivered high-level customer support while consistently achieving weekly and monthly sales targets through upselling and cross-selling. I assisted clients with membership queries, renewals, and product selections, managing billing and payment collections effectively. My ability to communicate efficiently via phone, email, and in person has been key to resolving customer queries and ensuring satisfaction.