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harold atienza

@haroldatienza

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I deliver accurate, compliant background screening, public records research, and high-volume client support.

Philippines

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What I'm looking for

I'm looking for a role where I can apply my background screening, public records research, compliance, and client support experience to deliver accurate, confidential, and reliable results.

I've supported accurate hiring decisions at Sterling Talent Solutions by authenticating applicant information through official public records and conducting criminal record analysis.

I manage detailed case documentation, evidence, document retrieval, and multiple verification requests while protecting confidentiality and meeting regulatory compliance standards.

Previously at Bold City Insurance, I generated qualified sales opportunities through outbound cold calling, lead qualification, appointment coordination, and customer-focused insurance support.

My earlier telecommunications support roles at Alorica and VXI strengthened my ability to resolve billing, account, connectivity, and technical issues while meeting productivity, quality, and customer satisfaction goals.

Experience

Work history, roles, and key accomplishments

Public Records Specialist I

Sterling Talent Solutions

Mar 2023 - Jul 2024 (1 year 4 months)

Authenticated applicant information through official public records and performed in-depth criminal record analysis to ensure accurate and compliant background screening. Managed case documentation, coordinated verification requests, and streamlined data entry processes.

Public Records Research Background Screening Background Investigation Data Documentation Compliance Data Entry Case Management

Lead & Appointment Coordinator

Bold City Insurance

Feb 2020 - Feb 2023 (3 years)

Organized appointments for prospective insurance clients, contributing to sales goals and booking benchmarks. Assisted customers in navigating insurance options and generated qualified sales opportunities through outbound cold calling.

Appointment Scheduling Lead Generation Cold Calling Customer Service Time Management Sales

Team of Experts

Alorica

Jul 2018 - Nov 2019 (1 year 4 months)

Provided customer support for a U.S. telecommunications account, resolving billing and technical inquiries. Managed productivity, quality, and customer satisfaction targets in a high-energy call center environment.

Customer Support Troubleshooting Billing Call Center Communication Skills Problem Solving

Account Associate

VXI Global Holdings B.V

Jul 2017 - Mar 2018 (8 months)

Directed client accounts to enhance satisfaction and retention, guiding customers through billing questions and technical troubleshooting for a major U.S. telecommunications provider. Customized device software and account settings to resolve service issues.

Account Management Customer Service Technical Troubleshooting Billing Customer Retention

Education

Degrees, certifications, and relevant coursework

National Aviation Academy of the Philippines

Bachelor's Degree

2012 - 2016

Pursued a Bachelor's degree at the National Aviation Academy of the Philippines, formerly known as the Philippine State College of Aeronautics (PhilSCA), from March 2012 to April 2016.