Ashwin Rao

Led development of an enterprise-scale AI calling platform with vernacular language support and automated lead profiling to eliminate manual qualification. Scaled an automated AI quality audit system (12 to 340 weekly audits, 99% anomaly detection accuracy), improved call connectivity (21% to 35%), and delivered privacy-first calling features.

Built and launched CRM automation features including email triggers, offer workflows, and number-change APIs to reduce manual effort and improve process efficiency. Led international payment gateway integration across 40+ countries and migrated legacy calling infrastructure to VoIP (Twilio, Plivo) to improve scalability and reliability.

Optimized sales processes and CRM workflows to improve team efficiency and pipeline visibility. Built forecasting models and dashboards and collaborated with product and engineering teams using direct sales feedback to improve internal tools.

Managed the sales funnel and customer lifecycle to drive improvements in conversion and retention. Gathered customer insights and led daily performance reviews and coaching sessions for sales teams.

Identified market opportunities through customer research and managed the full sales cycle from lead generation to close. Routed customer objections and usage patterns as structured feedback to the core product team.

Managed end-to-end accuracy and compliance across high-volume financial transactions and reconciliations. Conducted structured audits and risk assessments and collaborated across operations, compliance, and client-facing teams.

Grade: GPA: 3.92 (Term 1), 4.00 (Term 2), 3.69 (Term 3), 4.00 (Term 4)

Pursuing a Post Graduate Programme in Management focused on Product Management. Reported GPA across terms: 3.92, 4.00, 3.69, and 4.00.

Completed a Bachelor of Commerce degree at Presidency College, Bangalore.