Hardeep Kaur
@hardeepkaur3
Customer-focused technical sales specialist delivering first-contact support and customer-first solutions.
CanadaWhat I'm looking for
I’m a customer service professional and Technical Sales Specialist who actively listens to customers, resolves inquiries, and provides technical support to cater to their needs. I’m skilled in complete accurate transactions with attention to detail, and I take responsibility to resolve issues from beginning to end—often efficiently during the first contact.
Across my customer service and support roles, I’ve promoted products and services to meet sales targets while adapting to feedback to improve service delivery and customer experience. I bring strong active listening, problem-solving, quality control, and inventory management habits, and I’m committed to delivering world-class customer service and fostering positive customer relationships.
Experience
Work history, roles, and key accomplishments
Technical Sales Specialist
NTT Data, Inc
Apr 2025 - Present (1 year 2 months)
Actively listened to customer needs and provided product recommendations and support. Resolved complex issues end-to-end, improving first-call resolution and incorporating feedback to enhance customer service.
Customer Service Representative
IO Solutions Contact Center
Jan 2023 - Nov 2024 (1 year 10 months)
Resolved customer inquiries efficiently with a focus on first-contact resolution. Promoted products and services to meet sales objectives while adapting to feedback to continuously improve the customer experience.
Warehouse Associate
Amazon
Oct 2022 - Jan 2023 (3 months)
Retrieved and packed items accurately for shipment while ensuring correct shipping labels and product quality. Maintained warehouse organization by updating stock levels and following strict packing guidelines.
Education
Degrees, certifications, and relevant coursework
Cape Breton University
Post-Baccalaureate in Supply Chain Management, Supply Chain Management
2019 - 2021
Completed a post-baccalaureate program in Supply Chain Management at Cape Breton University from 2019 to 2021.
Cape Breton University
Post-Baccalaureate, Supply Chain Management
2019 - 2021
Completed a post-baccalaureate in Supply Chain Management at Cape Breton University from September 2019 to June 2021.
High School, Punjab
Completed high school in Punjab, India.
High School
High School, High School
Completed high school education in Punjab, India.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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