Hardeep kaur
@hardeepkaur4
Technical Sales Specialist who resolves customer inquiries fast, delivers technical support, and drives sales through personalized service.
CanadaWhat I'm looking for
I’m a Customer service professional with a strong background in resolving customer inquiries, providing technical support, and promoting products to meet sales targets. I’m skilled in active listening, problem-solving, and delivering personalized solutions to enhance customer satisfaction, including first-contact resolution and end-to-end ownership of issues.
In my current Technical Sales Specialist role, I actively listen to customers, complete accurate transactions, assist with complex issues, and incorporate feedback regularly to improve service delivery. Previously, as a Customer Service Representative, I resolved inquiries efficiently while promoting products and services and using the right resources and software to meet customer needs. I also bring operational attention to detail from my Warehouse Associate experience, including accurate packing, quality control, correct shipping labels, and maintaining organized inventory.
Experience
Work history, roles, and key accomplishments
Provides customer support and technical sales assistance by listening to customer needs, recommending products and support, and resolving issues from first contact through completion. Handles accurate transactions and incorporates regular feedback to improve service.
Customer Service Representative
IO Solutions Contact Center
Jan 2023 - Nov 2024 (1 year 10 months)
Resolved customer inquiries with first-contact resolution while promoting products and services to meet sales objectives. Used appropriate resources and software to handle customer needs and completed transactions accurately.
Retrieved, packed, and prepared items for shipment while ensuring product quality and applying correct shipping labels. Maintained warehouse organization by updating stock levels and following strict packing guidelines.
Education
Degrees, certifications, and relevant coursework
High School
Completed high school education in Punjab, India.
Cape Breton University
Post-Baccalaureate, Supply Chain Management
2019 - 2021
Post-baccalaureate education in supply chain management at Cape Breton University from September 2019 to June 2021.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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