Hannah User

Provided answering services for multiple American companies, dispatched biohazard cleanups, and booked estimates and service calls. Delivered empathetic support during difficult loss of life calls.

Executed retail merchandising for major big-box stores, staged and stocked displays according to planograms, and represented brands like Blackhawk Network, P&G, L'Oreal Paris, Mondelez, and Swiffer.

Oversaw all opening and closing procedures, managed inventory, led store personnel, and handled cash management. Implemented loss prevention and ensured compliance with Ontario By-laws and Fire codes.

Supported cashier operations, managed pricing and tagging of merchandise, and executed clothing merchandising strategies. Coached team members and oversaw cash handling and staff management.

Managed the Rogers Bank Mastercard campaign, providing financial and credit services, assessing credit risks, and assisting with credit card applications. Handled fraudulent accounts and escalated requests as needed.

Operated cash registers, balanced cash drawers, served alcoholic beverages, and took customer orders. Provided catering and premium services for private events and entertainers.

Handled inbound customer inquiries, achieved first-call resolution, and multitasked across eight programs including Microsoft Office 365. Generated sales for Bell Canada home services.

Executed opening and closing duties, verified cash tills, addressed customer inquiries, and processed exchanges or refunds. Maintained and restocked assigned areas.

Ensured seating areas were clean, assisted ticket holders in locating seats, and maintained clear aisle ways during events. Contacted first aid or security when necessary.

Secured client premises against unauthorized access, provided security for special events including SARS Fest, and supplied additional support at hospitals during the SARS outbreak.

Managed bar operations including inventory control, handled sales transactions and cash management, and operated POS systems. Supervised teams of 6-10 employees and developed staff training programs.

Completed high school education at Sherwood Secondary School from 1997 to 2001.

Holds a Smart Serve Certificate, indicating training in responsible alcohol service.