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Olympia Katikaridou

@olympiakatikaridou

Client Service Coordinator at Banfield Pet Hospital; supported appointment scheduling and prepared patients for doctor visits.

United States

Message

At Banfield Pet Hospital, I scheduled patient appointments, provided in-person and phone customer service, and prepared patients for doctor visits.

At PetSmart, I cared for birds, reptiles, fish, and small mammals, maintained enclosures and aquariums, and supported customers on the sales floor and register. I was promoted to Associate Leader in 2020, with added store opening and closing responsibilities.

Experience

Work history, roles, and key accomplishments

Client Service Coordinator

Banfield Pet Hospital

Apr 2021 - Aug 2021 (4 months)

Managed front desk duties including scheduling appointments, providing customer service in person and over the phone, and preparing patients for doctor visits.

Customer Service Scheduling Frontdesk

Lead Associate

PetSmart

Sep 2016 - Apr 2021 (4 years 7 months)

Handled animal care including feeding, cleaning, and health monitoring. Provided customer service, trained new hires, and later took on leadership duties such as store opening/closing and cash management.

Animal Care Customer Service Training Cash Handling Merchandising Store Operations

Customer Service Associate

Stew Leonard's

Sep 2015 - Nov 2016 (1 year 2 months)

Assisted customers in understanding their needs, recommended solutions, and ensured a positive shopping experience. Managed cash and wrap duties efficiently.

Customer Service Cash Handling Communication Skills