Hannah Martin

I’m an Operations Support Manager with 4+ years of experience coordinating projects, providing administrative support, and strengthening contractor and field operations across the environmental consulting, HVAC, and construction industries.

In my current role at Liberty Builds, I support weekly payroll across 2 regions and 100+ commercial construction projects. I also oversee cost code setup, manage new project and access changes, and coordinate between field operations and project management so weekly field work stays aligned with billing and payroll.

Previously as a Project Coordinator at Forge, I managed heat pump customer installations from contract signature through completion, coordinating about 4 customer projects per week. I handled customer communications on timelines and change orders, managed invoicing and inspection scheduling, and supported rebate and HEAT Loan applications while coordinating with electricians, HVAC crews, and subcontractors.

Earlier at Abode Energy Management, I managed Mass Save quality assurance inspector calendars and supervised an inspection scheduling intern, increasing outbound call efforts by 32%. I reviewed contractor submissions, supported contractor approval requests, trained new team members and interns on Mass Save policies and project tracking software, and maintained strong customer service with a 70% personal immediate response rate.