@mafaldabraz
Customer service support specialist at Teleperformance, Portugal, who supported customers using Microsoft Project and resolved application issues.
GermanyAt Teleperformance, Portugal, I supported customers using Microsoft Project and other products. I handled questions by phone and email and provided technical support to resolve application problems.
At Rheinland Klinikum Neuss, Lukaskrankenhaus, I welcomed and registered visitors and patients, managed appointments, and carried out entry checks during the pandemic. I also worked at Corona-Testzentrum Neuss, conducting tests, documenting results, and advising customers about testing procedures.
Work history, roles, and key accomplishments
Provided customer support for Microsoft Project and other products, handling inquiries via phone and email with high service quality. Delivered technical support and resolved complex application issues.
Corona-Testzentrum Neuss
May 2021 - Apr 2022 (11 months)
Conducted COVID-19 testing and documented results, provided customer care and advice on testing procedures. Adhered to hygiene regulations and quality standards.
Rheinland Klinikum Neuss, Lukaskrankenhaus
Jun 2020 - Mar 2022 (1 year 9 months)
Handled reception and registration of visitors and patients, managed appointments and access controls during the pandemic. Ensured compliance with hygiene and safety regulations.
Portugiesische Vereinigung von Neuss
Jan 2018 - Dec 2019 (1 year 11 months)
Served guests and provided food and beverages, handled cash and daily revenue reconciliation. Ensured smooth service operations.
Gaststätte Capa Negra
Jan 2015 - Dec 2017 (2 years 11 months)
Served guests and provided food and beverages, handled cash and daily revenue reconciliation. Ensured smooth service operations.
Degrees, certifications, and relevant coursework
Lehramtsstudium, Germanistik & Katholische Theologie
2019 - 2021
Studied German Studies and Catholic Theology as part of a teaching degree program.
Allgemeine Hochschulreife, Allgemeine Hochschulreife
Earned the general university entrance qualification (Abitur).
Ausbildung zur Personaldienstleistungskauffrau, Personaldienstleistung
2022 -
Completed one third of the training to become a personnel services clerk.
Freiwilliges Soziales Jahr, Freiwilliges Soziales Jahr
2018 - 2019
Completed a voluntary social year (Freiwilliges Soziales Jahr) at Gymnasium Neuss Norf.
Software and tools used professionally
GermanyYou can contact Mafalda and 90k+ other talented remote workers on Himalayas.
Message MafaldaSign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Join the remote work revolution
Himalayas is the best remote job board. Join over 250,000+ job seekers finding remote jobs at top companies worldwide.
Fantina Dyane
Self Employed Promoter, Self Employed
Fabienne Glüer
Business Sales Advocate, Teleperformance Portugal
Lizeth Nicole Steuer Martinez
Working Student Regulatory Affairs, Onkovis GmbH
L tattoo
Author, Self Employed
Oluwatosin Sangobanjo
Customer Service / General Service, Silent Green Kulturequartier
Sabrina Weng
Sachbearbeiterin Vertriebs Innendienst, TOITOI & DIXI
Carlo Tomas
Service Center Associate, KiHa GmbH
laura ziegler
Customer Service Agent, Telekom
Darya R
Administrative Assistant, Ginemed
Lucy Mieses
Bürosachbearbeiterin und Anlernen zur Assistenz der Geschäftsleitung, Solar PV Group GmbH