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Hannah Giglio

@hannahgiglio

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Senior Support Worker at Heartwood Care Group, supporting individuals to build independence and personal growth.

United Kingdom

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What I'm looking for

I’m seeking opportunities in roles that value people skills, problem-solving, and adaptability.

At Heartwood Care Group, I provide tailored support that encourages individuals’ independence and personal growth. I balance hands-on support with administrative duties and maintain compliance with policies and standards.

Previously, at Keys Group, I supported young people in developing life skills and confidence. I contributed to team planning and daily routines, and handled challenging situations calmly.

My experience also includes customer service at The Lounge and event coordination assistance at All Undercover Marquees. I’ve delivered customer service, coordinated client communications and event planning tasks, and assisted with on-site setup and logistics.

Experience

Work history, roles, and key accomplishments

Current

Senior Support Worker

Current

Heartwood Care Group

Mar 2022 - Present (4 years 7 months)

Provided tailored support to individuals, encouraging independence and personal growth. Managed sensitive and complex situations while maintaining compliance with policies and standards.

Support Work Interpersonal Skills Compliance Administrative Support Attention To Detail

Residential Support Worker

Keys Group

Oct 2019 - Feb 2022 (2 years 4 months)

Supported young people in developing life skills and confidence. Handled challenging situations calmly and effectively, contributing to team planning and daily routines.

Support Work Conflict Resolution Team Planning Multitasking Life Skills Development

Hospitality Assistant

The Lounge

Aug 2013 - Mar 2020 (6 years 7 months)

Delivered high-quality customer service in a fast-paced environment. Managed food preparation, orders, and cleanliness to maintain operational standards.

Customer Service Food Preparation Order Management Problem Solving Interpersonal Skills

Support Worker / Activity Coordinator

Manor House Nursing Home

Feb 2019 - Oct 2019 (8 months)

Planned and delivered engaging activities, showcasing creativity and organisational skills. Built trust with residents and families through clear, empathetic communication.

Activity Planning Creativity Organizational Skills Communication Skills Empathy

Events Assistant

All Undercover Marquees

Aug 2012 - Aug 2018 (6 years)

Coordinated client communications, quotations, and event planning tasks. Assisted with on-site setup, logistics, and venue presentation.

Event Planning Client Communication Logistics Setup safety standards

Nanny / Babysitter

Private Families

Aug 2009 - Dec 2017 (8 years 4 months)

Oversaw household routines and childcare responsibilities, requiring time management and adaptability. Built strong relationships with families, ensuring trust and reliability.

Childcare Time Management Adaptability Trust Building Reliability