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Hannah Christensen

@hannahchristensen

IT Technician focused on troubleshooting and optimizing networks to deliver fast, reliable service.

United States
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What I'm looking for

I’m looking to apply my IT troubleshooting and network optimization skills while learning and growing. I want a role where I can provide high-quality, professional service and collaborate to solve problems quickly.

I’m a motivated, detail-oriented IT Technician with a proven record of enhancing network efficiency through expert troubleshooting and optimization. I bring strong communication, organization, and problem-solving to both technical and customer-facing situations.

In retail environments, I installed, repaired, and optimized network systems—including cabling, wiring, and devices. I’ve worked on network efficiency improvements through configuration optimization and timely updates, and I’ve resolved hardware and software issues to improve user experience.

I collaborate with remote support engineers to diagnose and resolve IT networking and hardware problems at retail stores. I’m also experienced in server rack and hardware installations, Ethernet RJ45 terminations, jack installations, and low-voltage wiring.

Currently studying Quality Assurance Automation, I’m ready to apply myself, learn new skills, and grow my career while providing quality service and professionalism to the company I work for and represent.

Experience

Work history, roles, and key accomplishments

RT

IT Technician

Retail Tech

Jul 2023 - Dec 2023 (5 months)

Installed, repaired, and optimized retail network systems by managing cabling, wiring, and devices. Diagnosed hardware and software issues, improving network efficiency through configuration optimization and timely updates.

HC

Daycare Teacher

Hartley Learning Center

Oct 2022 - Jul 2023 (9 months)

Maintained a safe, clean, and nurturing daycare environment while supervising children’s daily activities. Supported social, communication, and problem-solving development through structured play and learning routines.

DD

Crew Member

Dunkin' Donuts

May 2022 - Sep 2022 (4 months)

Provided fast, friendly customer service at the front counter and drive-thru in a high-traffic environment. Prepared food orders accurately, processed transactions, and coordinated with teammates to keep operations running smoothly.

Education

Degrees, certifications, and relevant coursework

QS

Quality Assurance Automation (study)

Quality Assurance Automation coursework, Quality Assurance Automation

2026 -

Currently studying Quality Assurance Automation (March and August 2026).

Tech stack

Software and tools used professionally

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