Open to opportunities

RINAH NASSIMBWA

@rinahnassimbwa

Experienced customer service professional and virtual assistant offering reliable executive support and client relations.

Uganda

Message

What I'm looking for

I am seeking full-time or contract executive assistant/virtual assistant work offering discretion, strong customer relations, administrative support, and growth opportunities.

I am an experienced customer service representative and virtual assistant with a strong background in customer care, front-desk management, and executive support. I bring years of hands-on experience handling customer inquiries, complaint resolution, reservations, and administrative duties both remotely and on-site.

My work history includes roles in customer care, telesales, front desk and assistant manager positions where I managed client relations, processed permits, coordinated fleet and property tasks, and supported senior leadership as an Executive Assistant. I consistently apply discretion, professionalism and a service-first mindset.

I am skilled in Microsoft Excel data work, file keeping, tenant/property relations, and team collaboration. I pride myself on strong communication, organizational and time-management abilities and adapt quickly to new environments and cultures.

I am pursuing further training in Human Resource Management and Virtual Assistance to deepen my administrative and management capabilities, and I am eager to contribute dependable, high-quality support in a full-time or contract executive assistant role.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Warid Telecom

Managed customer care operations, handled inquiries and complaints, and supported telesales, improving issue resolution and customer satisfaction across the branch.

Customer Service Telesales Microsoft Excel Communication Interpersonal Skills Time Management

Front Desk Manager

Haylo Hotel

Jan 2022 - Dec 2023 (1 year 11 months)

Oversaw front desk operations and reservations, delivered guest services and assisted with hosting and check-in processes to enhance guest experience.

Reserving Guest Service Communication Hospitality Time Management

Assistant Manager

Haruna Enterprises

Jan 2016 - Dec 2017 (1 year 11 months)

Supported property management and tenant relations, maintained records and files, and assisted with day-to-day management to improve operational efficiency.

Property Management Tenant Relations Management Communication Administrative Support

Front Desk Officer

Multi-Tech Business School

Jan 2011 - Dec 2013 (2 years 11 months)

Managed front desk duties, assisted students and clients with inquiries, handled driving permit processing support and fleet coordination for branch vehicles.

Front Desk Duties Client Engagement Administrative Support Fleet Management Customer Service Communication

Executive Assistant

Change Trends Inc.

Served as Executive Assistant to the CEO handling work ethics, etiquette tasks, scheduling, and administrative support to streamline executive operations.

Executive Support Scheduling Administrative Assistance Communication Discrétion Organization