Sherinah Nanyange

I am a dedicated and customer-focused professional with extensive experience in customer service, problem resolution, and client relations. My current role as a Customer Care Representative at ISON BPO has honed my skills in handling inquiries and resolving issues efficiently, ensuring a positive customer experience. I take pride in my strong communication, multitasking, and attention to detail, with proficiency in customer support systems and Microsoft Office.

Previously, I served as a Receptionist at Diamond Roses Limited, where I provided high-quality customer service to visitors and clients. I effectively managed customer inquiries via phone, email, and in-person interactions, ensuring prompt resolution of concerns and maintaining a professional demeanor. My ability to work independently and as part of a team, coupled with my time management and prioritization skills, has consistently met performance targets.

I hold a Bachelor's Degree in Records and Archives Management from Makerere University, which has equipped me with a strong foundation in organizational management and customer service. I am fluent in English and Luganda, with basic proficiency in Swahili, enabling me to communicate effectively with diverse client bases. I am committed to delivering exceptional service, fostering positive client relationships, and contributing to the success of my organization.