Open to opportunities

Margaret Baagalambeewo

@margaretbaagalambeew

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Dedicated customer support professional with strong administrative skills.

Uganda

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a committed customer support representative with extensive experience in enhancing customer satisfaction and streamlining operations. My journey began as a Research Assistant at Nkumba University, where I honed my communication and analytical skills. I transitioned into the hospitality sector as a receptionist at Flora's Hotel and Restaurant, where I improved visitor satisfaction by reducing wait times by 40% through efficient check-in processes.

In my most recent role at Gerkas Tours, I assisted customers with travel-related inquiries and bookings, ensuring a seamless experience from start to finish. My ability to resolve 60% of client inquiries without escalation showcases my strong problem-solving skills and dedication to customer service. I thrive in team environments and am passionate about creating positive first impressions that foster customer loyalty.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Gerkas Tours

Mar 2023 - Apr 2025 (2 years 1 month)

Assisted customers with travel-related inquiries, bookings, hotel reservations, and attraction recommendations. Answered queries on products and services, and provided up-to-date pricing and availability information.

Customer Service Problem Solving Communication

Receptionist

Flora's Hotel and Restaurant

Aug 2021 - Jan 2023 (1 year 5 months)

Improved visitor satisfaction by streamlining check-in processes, reducing wait times by 40%. Resolved 60% of client inquiries without escalation through active listening and quick problem-solving.

Customer Service Problem Solving Training Communication

Personal Assistant

Tuboscope

Sep 2016 - Sep 2019 (3 years)

Coordinated travel arrangements including flights, hotels, and visas. Screened and prioritized emails, calls, and messages, and planned events and meetings from logistics to execution.

Travel Coordination Event Planning Administrative Support Confidentiality

Research Assistant

Nkumba University

Jun 2015 - Jun 2015 (0 months)

Conducted literature reviews and summarized findings for various research projects. Administered surveys or interviews and assisted in drafting reports, manuscripts, or presentations.

literature review Data Collection Report Writing Research Communication