Open to opportunities

Brenda Nabakka

@brendanabakka

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Efficient Executive Assistant specializing in remote coordination and seamless support.

Uganda

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth.

Dedicated and highly organized professional seeking a remote Executive Assistant or Virtual Assistant position where I can leverage my administrative expertise, time management skills, and proficiency in remote collaboration tools to support executives and enhance organizational productivity.

I am committed to providing exceptional virtual support, maintaining confidentiality, and delivering high-quality service in dynamic, fast-paced environments.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Ison Experiences

Jan 2024 - Dec 2024 (11 months)

Achieved 95% customer satisfaction by efficiently addressing customer needs and concerns. Increased repeat business by 20% through trust-building with customers.

Customer Service Interpersonal Communication Time Management

Customer Care Officer

Syova Seeds (U) Ltd

Feb 2022 - Dec 2023 (1 year 10 months)

Educated customers on farming practices and resolved 90% of issues on the first call. Implemented process improvements that boosted customer satisfaction by 25%.

Customer Service Data Entry

Education

Degrees, certifications, and relevant coursework

Alison

Certification, Customer Relationship Management

2024 - 2024

Completed a certification in Customer Relationship Management, focusing on strategies and tools to enhance customer interactions and satisfaction.

Alison

Certification, Data Entry

2023 - 2023

Completed a certification in Data Entry Tools and Techniques, focusing on the skills required for efficient data management and entry.

Makerere University

Bachelor of Agribusiness Management, Agribusiness Management

2020 - 2023

Studied Agribusiness Management, focusing on the intersection of agriculture and business principles to enhance productivity and sustainability in the agricultural sector.