Brenda Nabakka

I am a dedicated customer service professional with a strong background in creating positive interactions and resolving issues effectively. My experience as a Customer Service Representative at Ison Experiences allowed me to achieve a remarkable 95% customer satisfaction rate by addressing customer needs efficiently. I pride myself on my ability to handle challenging situations with patience and professionalism, ensuring that every customer feels valued and understood.

During my tenure as a Customer Care Officer at Syova Seeds (U) Ltd, I successfully educated customers on better farming practices, which not only resolved 90% of customer issues on the first call but also contributed to a 25% boost in customer satisfaction through process improvements. My academic background in Agribusiness Management from Makerere University, combined with certifications in Data Entry Tools and Customer Relationship Management, equips me with the skills necessary to excel in dynamic customer service environments.