Abdessamad Boukhliki
@abdessamadboukhliki
Experienced cruise supervisor with a strong background in operations management.
What I'm looking for
I am a result-driven professional with over 10 years of experience working for large global corporations, including 8 years in the cruise industry. My expertise lies in managing shore excursions and land programs, where I have successfully overseen operations, developed strong relationships with clients, and improved key performance indicators. My ability to analyze problems and implement effective solutions has been instrumental in driving operational success.
Throughout my career, I have demonstrated a proven record of skillfully setting up operations, negotiating with suppliers, and managing significant budgets. I am bilingual, fluent in Arabic and English, with a working knowledge of French, which allows me to communicate effectively with diverse stakeholders. My commitment to continuous improvement and accountability has consistently led to enhanced service delivery and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Translator
Linguasour Online Translation Agency
Jan 2016 - Present (9 years 5 months)
Perform various translation tasks including official documents and certificates. Ensure accuracy and timely delivery of translations.
Cruise Supervisor
Abercrombie & Kent / Akorn Destination Management
Sep 2019 - Present (5 years 9 months)
Oversee cruise operations, ensuring adherence to company standards. Provide excellent customer service, manage reports, supervise staff, and coordinate port operations. Responsible for training new staff and maintaining up-to-date tour information.
Cruise Specialist
Abercrombie & Kent / Akorn Destination Management
Apr 2017 - May 2019 (2 years 1 month)
Develop and manage innovative proposals for cruise lines, negotiate supplier rates, and ensure client satisfaction. Conduct site inspections and maintain strong relationships with clients and providers.
Admission Officer and Student Advisor
Professional Training Company
Jan 2016 - Mar 2017 (1 year 2 months)
Assist students with university applications and admissions processes. Provide consultations, organize recruitment documentation, and communicate application statuses.
English Teacher
Soulali Primary School
Sep 2015 - Jan 2016 (4 months)
Teach English to young learners and kindergarten students. Develop lesson plans and engage students in language learning.
Cashier
F.I.R McDonald’s Gare Marrakesh
Apr 2013 - Mar 2014 (11 months)
Handled cash transactions and provided customer service in a fast-paced environment. Ensured accuracy in cash handling and customer satisfaction.
Intern
Cadi Ayyad University - Library
Sep 2012 - Jun 2013 (9 months)
Managed bookstore operations and launched library projects. Organized reading and writing clubs to promote literacy.
Community Work Development
Lamhamid Youth Association for Rural Development
Sep 2008 - Dec 2011 (3 years 3 months)
Engaged in community service activities including English teaching and event management. Organized study days to promote education.
Education
Degrees, certifications, and relevant coursework
Cadi Ayyad University
Bachelor of Arts, English Literature and Linguistics
2013 - 2013
Earned a Bachelor of Arts in English Literature and Linguistics, studying various aspects of English literature, linguistics, and critical analysis.
Cadi Ayyad University
Associate Degree, English Literature
2012 - 2012
Obtained an Associate Degree in English Literature, focusing on foundational texts and literary analysis.
Marrakesh American Language Center
TEFL Certificate, Teaching English as a Foreign Language
2014 -
Completed a TEFL Certificate of Teaching English as a Foreign Language, focusing on methodologies and techniques for teaching English to non-native speakers.
Ibn Khaldoun High School
High School Diploma, General Education
2009 - 2009
Achieved a High School Diploma (Baccalaureate), completing the necessary coursework for secondary education.
Availability
Location
Authorized to work in
Job categories
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