Open to opportunities

Hanako Ishii

@hanakoishii

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Healthcare professional specializing in clinical support, patient services, and population health analytics.

United States

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What I'm looking for

I am seeking a patient-centered role that leverages clinical support, EMR/data skills, and quality improvement in a collaborative healthcare team.

I am a healthcare professional with progressive patient-facing and clinical support experience across hospital environments, including roles in patient registration, nurse aide care, and population health liaison work. I bring hands-on patient care skills together with administrative and EMR expertise.

At Hawaii Pacific Health, I extracted and analyzed quality reports, monitored EMR-driven quality performance, submitted supplemental clinical data to payers, and led patient outreach efforts to measure population health outcomes. I have a strong record of improving documentation compliance and supporting interdisciplinary teams with data-driven recommendations.

I hold a B.A. in Public Health with a minor in Medical Anthropology and a Nurse Aide certificate. I am committed to patient dignity, infection-control standards, and continuous quality improvement to enhance clinical outcomes and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Population Health Liaison

Current

Hawaii Pacific Health

Oct 2025 - Present (4 months)

Extracted and analyzed quality reports for physicians and care teams, monitored EMR-based quality performance, and implemented population health outreach strategies that improved accuracy of quality measure reporting to payers.

EMR Population Health Data Analysis Clinical Documentation Care Coordination

Nurse Aide

Pali Momi Medical Center

Oct 2023 - Oct 2025 (2 years)

Monitored and documented vital signs and blood glucose for telemetry patients, escalated abnormal findings to nursing staff, and maintained infection-control standards while assisting patients with activities of daily living.

Monitoring Vital Signs Patient Care Telemetry Escalations Patient Safety

Patient Services Representative

Pali Momi Medical Center

Jun 2021 - Sep 2023 (2 years 3 months)

Registered patients in EPIC, verified demographics and insurance eligibility, managed high-volume calls and appointment scheduling to optimize clinic flow and protect patient confidentiality under HIPAA.

Epic Patient Registration Insurance Verification Scheduling HIPAA Customer Service

Emergency Department Greeter

Pali Momi Medical Center

Jun 2019 - Jun 2021 (2 years)

Met and identified ED patients with signs of stroke, cardiac, or respiratory distress and coordinated with clinical staff to ensure timely rooming and triage.

Triage Patient Identification Communication Patient Safety Customer Service

Associate

Consolidated Theaters

Oct 2016 - Mar 2019 (2 years 5 months)

Maintained facility cleanliness and provided professional customer service in high-traffic theater environments.

Customer Service Facility Maintenance Cash Handling Teamwork

Supply Processing Intern

Pali Momi Medical Center

Jun 2017 - Jul 2017 (1 month)

Organized and delivered medical supplies to hospital departments and supported sterile processing workflows to maintain departmental readiness.

Inventory Management Sterile Processing Logistics

Education

Degrees, certifications, and relevant coursework

Straub Medical Center

Certificate of Completion, Nursing Aide / Patient Care

Completed Nurse Aide certificate program and obtained Certificate of Completion in August 2023.

University of Hawaiʻi at Mānoa

Bachelor of Arts, Public Health

Grade: GPA: 3.8

Activities and societies: Dean's List: Fall 2017, Spring 2019, Fall 2019, Spring 2020, Fall 2020, Spring 2021

Earned a Bachelor of Arts in Public Health with a minor in Medical Anthropology and completed a capstone on climate-driven food insecurity in Pacific Island communities.