Open to opportunities

Hana Khaled

@hanakhaled1

Message

I resolve complex customer issues and drive sales across travel, hospitality, real estate, and car rentals.

Egypt

Message

What I'm looking for

I'm looking for a client-facing role where I can resolve complex customer needs, meet KPIs, use CRM and sales tools, and grow through coaching, leadership, and cross-functional collaboration.

At Turo Car Rentals, I manage high-volume chat, email, and phone support, resolve host and guest disputes, process reimbursements, and troubleshoot app issues while documenting cases in Kustomer. I balance customer satisfaction, documentation accuracy, and case-resolution metrics in a fast-paced omnichannel environment.

I've also exceeded sales targets on Hilton's Premium Sales Desk, earned Top Performer recognition at ASAP Tickets, and supported real estate clients through lead qualification and bilingual advisory. My experience spans coaching teams, quality evaluations, retention initiatives, CRM workflows, and customer service in Arabic and English.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Turo Car Rentals

Jan 2026 - Present (7 months)

Provided multi-channel customer support via chat, email, and phone, managing high-volume interactions while maintaining quality and efficiency standards. Handled simultaneous conversations and documented interactions in Kustomer CRM.

CRM Client Advisory Omni Channel Support Kustomer Troubleshooting Dispute Resolution Multitasking

Education

Degrees, certifications, and relevant coursework

Cairo University

Bachelor of Science, Business Administration

2018 - 2022

Grade: 3.5

Pursued a Bachelor of Science in Business Administration from the Faculty of Commerce (English Section) at Cairo University, graduating with a GPA of 3.5.