Open to opportunities

Hamza Zar

@hamzazar

Message

I build AI-powered ServiceNow platforms that automate enterprise IT and business workflows.

United States

Message

At Edison & Black, I lead end-to-end ServiceNow solutions for large enterprise clients across ITSM, ITOM, HRSD, CSM, GRC, ITAM, SPM, and CMDB/CSDM. I architect AI-powered workflows using AI Agents, Now Assist, Generative AI, Virtual Agent, and Predictive Intelligence.

Previously at CRI Advantage and Xavor Corporation, I developed ServiceNow applications, Service Catalog experiences, integrations, dashboards, and automations that streamlined Incident, Problem, Change, Request, and asset processes. I work hands-on with Flow Designer, Integration Hub, MID Server, REST/SOAP APIs, scripting, CMDB health, Discovery, Service Mapping, and Performance Analytics.

Earlier, I built Java web applications at Norima Consulting using Spring, RESTful APIs, Hibernate, and JPA. I bring 10+ years of experience, ServiceNow CSA, CIS-ITSM, and CAD certifications, and an ITIL-focused approach to scalable platform delivery.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Developer/Technical Lead

Current

Edison & Black

Feb 2023 - Present (3 years 6 months)

Lead end-to-end design, development, and implementation of complex ServiceNow solutions across ITSM, ITOM, HRSD, CSM, GRC, ITAM, SPM, and CMDB/CSDM for large enterprise clients. Architect and deliver AI-powered solutions leveraging ServiceNow AI Agents, Now Assist, Generative AI, Virtual Agent, and Predictive Intelligence.

ServiceNow ITSM ITOM HRSD CSM GRC ITAM SPM CMDB Flow Designer Orchestration AI Agents Now Assist Generative AI Virtual Agent Performance Analytics Discovery Event Management JavaScript LDAP SSO ITIL Agile

Senior ServiceNow Developer

CRI Advantage

Mar 2020 - Jan 2023 (2 years 10 months)

Designed, developed, and customized ServiceNow applications and modules including ITSM, ITOM, HRSD, CSM, ITAM, SAM Pro, HAM Pro, and Service Catalog. Built complex Business Rules, Client Scripts, Script Includes, UI Policies, Workflows, and Flow Designer automations.

ServiceNow ITSM ITOM HRSD CSM ITAM SAM Business Rules Client Script Script Includes UI Policies Workflow Design Flow Designer LDAP SSO SCCM Performance Analytics Transform Scripts ITIL Agile

ServiceNow Administrator/Developer

Xavor Corporation

Jul 2017 - Feb 2020 (2 years 7 months)

Handled day-to-day administration, configuration, customization, and support of ServiceNow instances covering ITSM, CMDB, Knowledge Management, and Service Catalog. Developed foundational scripting and configured workflows for Incident, Problem, Change, and Request Management.

Java Developer

Norima Consulting

Sep 2014 - Jun 2017 (2 years 9 months)

Developed and maintained web applications using Java, ensuring high performance and responsiveness. Implemented RESTful APIs and utilized Spring Framework for building scalable applications.