Looking for a job

hamza patrawala

@hamzapatrawala

Message

I build seamless travel journeys through Amadeus ticketing, complex itineraries, and disruption management.

India

Message

What I'm looking for

I'm seeking on-site, hybrid or remote travel consultant roles in India or the Gulf where I can manage itineraries, Amadeus ticketing, client bookings and airline disruption cases.

I've supported international passengers at Qatar Airways, issuing, reissuing and refunding tickets through Amadeus GDS while handling fare rules, multi-sector itineraries and schedule changes.

I manage high-volume airline disruption cases, protect passenger connections and resolve cancellations, rerouting and documentation requirements within service SLAs.

At AIZ Travels, I converted domestic and international travel enquiries into confirmed flight, hotel and package bookings. I built customised itineraries, negotiated with suppliers and advised clients on visas, baggage, insurance and travel documentation.

I also bring hands-on client delivery, sourcing and negotiation experience from Empas Engineering, alongside hospitality reservations and guest-service experience from Hotel Marhaba.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Empas Engineering

Jan 2024 - Present (2 years 8 months)

Run end-to-end project delivery for an HVAC manufacturing business, including supplier sourcing, production scheduling, logistics, and on-site installation. Act as primary client contact managing requirements, timelines, escalations, and long-term relationships.

Supplier Sourcing Negotiation Production Scheduling Logistics Client Management Project Delivery

Client Advisor – Airline Operations

Qatar Airways

Oct 2022 - Jan 2024 (1 year 3 months)

Advised international passengers on flight options, fare rules, and itinerary changes, issuing and reissuing tickets on Amadeus GDS. Managed complex multi-sector itineraries, rebookings, rerouting, cancellations, and refunds while handling flight disruptions and meeting service SLAs.

Amadeus GDS Ticketing Reissues Refunds Fare Construction Fare Rules PNR Creation And Modification IROPS Management CRM Customer Service SLA Compliance

Brand Collaboration Executive

Idiotic Media

Jun 2022 - Sep 2022 (3 months)

Coordinated influencer campaigns end-to-end, negotiating deliverables, timelines, and budgets with multiple stakeholders. Tracked campaign execution and closure using structured task management and asynchronous communication.

Influencer Marketing Campaign Management Negotiation Stakeholder Management Task Management

Front Office Executive

Hotel Marhaba

Aug 2021 - Jun 2022 (10 months)

Managed guest reservations, check-in/check-out coordination, and email correspondence for domestic and international guests. Resolved guest requests and service issues on the spot, upselling rooms and services where appropriate.

Reservations Guest Service Upselling Email Correspondence Record keeping

Travel Advisor / Travel Consultant

AIZ Travels

Nov 2019 - Jun 2021 (1 year 7 months)

Consulted domestic and international clients on destinations, routings, budgets, and travel dates, converting enquiries into confirmed bookings. Built customised itineraries and quotations, negotiated fares with suppliers, and advised on visa requirements and travel documentation.