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Yeshwanth Manoj

@yeshwanthmanoj

Message

Flight operations SME at IXIGO handling DGCA escalations, airline schedule changes, and refund operations.

India

Message

At IXIGO, I direct flight operations shifts and resolve DGCA escalations and aging airline cases. I also coordinate schedule changes, FOC reissues, and refunds with airline partners.

Previously at IXIGO, I handled flight refunds, customer escalations, and group bookings, including ticketing and re-issuance through GDS platforms. Earlier, I supported sales operations at UPGRAD CAMPUS and delivered passenger services at GO-FIRST LIMITED.

Experience

Work history, roles, and key accomplishments

Current

Subject Matter Expert – Flight Operations, DGCA & Refund Operations

Current

IXIGO

Apr 2026 - Present (6 months)

Direct daily shift operations, workforce roster allocation, and real-time floor support across L1 and L2 support tiers. Lead end-to-end resolution of critical DGCA regulatory escalation queues and high-aging unresolved airline cases.

Shift Management Workforce Planning L1 L2 Support CAR DGCA Compliance Refund Operations Airlines Coordination Team Mentoring Root Cause Analysis FTR Rate Improvement

Senior Executive – Refunds & Customer Experience

IXIGO

Feb 2025 - Mar 2026 (1 year 1 month)

Administered end-to-end domestic and international flight refund validations, cross-verifying airline fare rules and PNR transaction histories. Coordinated directly with partner airline support desks to expedite stuck refunds and exception cases.

Refund Validation Fare Rules PNR Analysis Customer Escalation Handling Chargebacks MIS Reporting SOP Compliance

Senior Executive – Group Bookings (Flights)

IXIGO

Jan 2023 - Jan 2025 (2 years)

Managed the complete group desk lifecycle: lead conversion, competitive fare negotiations, passenger data validation, seat blocking, ticketing, and post-sales support. Executed ticket issuance, re-issuance, and name corrections across GDS and proprietary airline portals.

Group Bookings Fare Negotiation GDS Ticketing Reissuance Name Correction Airline Sales Booking Engine Testing

Associate – Sales Operations

UPGRAD CAMPUS

Jan 2022 - Jan 2023 (1 year)

Spearheaded post-sales onboarding operations, customer documentation verification, and coordinated end-to-end loan disbursal processes. Facilitated inter-departmental communication between admissions, finance, and operations to streamline onboarding workflows.

Sales Operations Onboarding Documentation Verification Loan Disbursement CRM Management MIS Reporting team training

Customer Service Executive – Airport Ground Operations

GO-FIRST LIMITED

Nov 2018 - Oct 2021 (2 years 11 months)

Executed end-to-end passenger terminal services across check-in counters, boarding gates, baggage handling, and arrivals for high-frequency flights. Managed rebooking, itinerary modifications, and passenger accommodations during irregular flight operations.