Othmane Alaoui
@othmanealaoui
Claims specialist and business operations professional specializing in regulatory-compliant insurance claims and QA.
MoroccoWhat I'm looking for
I’m a French-speaking Business & Claims Specialist with 8+ years of experience across insurance, banking, customer service, and business operations. I combine claims management with document analysis, quality assurance, and regulatory compliance to support accurate, risk-aware decisions.
In my current role as a Life Insurance Claims Specialist (2020–Present), I review and analyze complex insurance claims and supporting documentation, ensuring alignment with regulatory requirements and internal procedures. I evaluate case files for accuracy, completeness, and risk assessment, collaborating with medical experts, legal representatives, and stakeholders while preparing reports and recommendations for claim resolution.
Previously, I managed customer banking operations and account services, developed and retained customer portfolios through tailored service, and supported sales activity. Earlier experience as a Quality Coach / Supervisor and Sales Advisor strengthened my ability to monitor KPIs and quality standards, coach teams, and improve performance through process improvement and operational efficiency.
Experience
Work history, roles, and key accomplishments
Life Insurance Claims Specialist
Allianz France (via Majorel Africa)
Jan 2020 - Present (6 years 5 months)
Reviewed and analyzed complex life insurance claims and supporting documentation, ensuring accuracy, completeness, and compliance with regulatory requirements. Prepared reports and recommendations for claim resolution while collaborating with medical experts, legal representatives, and stakeholders and supporting process improvement initiatives.
Customer Advisor
Crédit du Maroc
Jan 2018 - Jan 2020 (2 years)
Managed customer banking operations and account services while developing and retaining customer portfolios through tailored support. Promoted banking and insurance products and supported sales activities to improve customer outcomes.
Quality Coach / Supervisor
RPCM
Jan 2017 - Jan 2018 (1 year)
Coached sales teams to improve service quality and performance by monitoring KPIs and customer satisfaction metrics. Ensured adherence to quality standards and supported continuous improvement to strengthen operational execution.
Sales Advisor
Acticall Morocco
Jan 2015 - Jan 2017 (2 years)
Conducted customer prospecting and needs analysis, delivering sales through consultative engagement. Achieved sales targets while building customer relationships and supporting product discussions to drive conversions.
Education
Degrees, certifications, and relevant coursework
EST Casablanca
Bachelor's degree, Human Resources Management
Earned a bachelor's degree in Human Resources Management from EST Casablanca in 2016.
OFPPT Casablanca
Specialized Technician, Business Management
Completed a Specialized Technician program in Business Management in 2015 at OFPPT Casablanca.
Lycée Henri Matisse
Baccalaureate, Economics
Completed a Baccalaureate in Economics at Lycée Henri Matisse in 2013.
Availability
Location
MoroccoAuthorized to work in
Job categories
Interested in hiring Othmane?
You can contact Othmane and 90k+ other talented remote workers on Himalayas.
Message OthmaneFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
