At ScienceSoft, I built multi-agent Now Assist workflows using GenAI Controller, Generative AI Prompt Studio, and AI Search with a RAG knowledge retrieval layer. They reduced more than 1,200 monthly tickets and achieved approximately $2 million in annual savings.
I also led ServiceNow ReleaseOps implementation for a large enterprise, designing release workflows, deployment pipelines, and update set governance processes. The work reduced release friction across instances serving more than 10,000 users.
At ScienceSoft, I reduced technical debt by 35 percent across three enterprise instances through Clean Core governance, Instance Scan validators, ATF regression guardrails, and TRB governance gates. The work achieved six consecutive zero-incident release cycles.
Previously, at Intact Technology, I delivered ServiceNow AI integrations and automated workflows, including replacing 12 legacy flows to eliminate more than 3,200 annual manual hours. My experience also includes federal deployments aligned with FedRAMP, FISMA, and IL4 requirements, along with ServiceNow ITSM, ITOM, CMDB, and security operations.
