Rebecca Belt
@rebeccabelt
Enthusiastic customer service professional with dog training expertise.
What I'm looking for
I am an enthusiastic and empathetic customer service professional with a strong foundation in client communication, problem-solving, and conflict resolution. With several years of experience in customer-facing roles and a background in dog training, I bring a unique ability to read behavior, remain calm under pressure, and foster positive relationships. I am committed to delivering exceptional service and creating solutions that enhance customer satisfaction and loyalty.
Currently, I am self-employed as a dog trainer, providing one-on-one and group training services focused on obedience, behavior modification, and client education. I excel in delivering excellent customer service by clearly communicating training plans, progress updates, and behavioral recommendations to pet owners. My approach is customized to meet each client’s unique needs, demonstrating flexibility, patience, and problem-solving under pressure.
Previously, I held roles such as Assistant Team Lead at H&R Block, where I supported the operations of a high-volume tax office, and as a Dog Trainer at Petsmart, where I revitalized training programs and increased revenue. My diverse experience has equipped me with the skills to manage client relationships effectively and contribute positively to any team.
Experience
Work history, roles, and key accomplishments
Dog Trainer
Self-Employed
Jan 2024 - Present (1 year 6 months)
Provided one-on-one and group dog training services focused on obedience, behavior modification, and client education. Built lasting client relationships through trust, empathy, and consistent follow-up, resulting in repeat business and strong word-of-mouth referrals.
Assistant Team Lead
H&R Block
Jan 2025 - Apr 2025 (3 months)
Supported day-to-day operations of a high-volume tax office, ensuring efficient workflow and exceptional client service. Supervised and coached front desk staff, resolved client issues, and managed appointment scheduling and document handling while maintaining confidentiality.
Dog Trainer
Petsmart
Jan 2022 - Jan 2024 (2 years)
Started as an assistant lead, then became the sole trainer in Utah, and later revitalized training in Louisiana after a five-year period with no trainer. Managed training, updated policies, increased revenue for the store, and assisted in educating customers.
Legal Secretary
Cook & Monahan, LLC.
Jan 2021 - Dec 2021 (11 months)
Maintained filing, interacted with clientele, directed phone calls, and prepared legal documents. Managed financial aspects of clients' cases, organized six years of files, and kept records up to date and managed.
Patient Service Representative
Sutter Shared Services
Mar 2019 - Oct 2020 (1 year 7 months)
Managed patient information, medication, and appointments, ensuring a positive overall patient experience. Provided knowledgeable explanations and resources to patients in need, contributing to patient satisfaction.
Education
Degrees, certifications, and relevant coursework
Karen Pryor Academy
Accreditation, Dog Training
Focused on how to create a better relationship with dogs using positive reinforcement and science-based training techniques. Utilized a clicker for training while discovering and understanding animal body language.
Petsmart Dog Training Accreditation
Accreditation, Dog Training
Completed an introduction to dog training and learned to work with customers to achieve the best results for them and their dogs. Utilized a filing system to track and maintain past customers and client retention.
Phoenix High School
High School Diploma, General Studies
Completed general studies with electives focusing on animal care and health.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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