Hameed Abousheair
@hameedabousheair
I improve customer experiences through operations, CRM, and client support.
IndiaWhat I'm looking for
I'm currently a Senior Operations Representative at Concentrix, improving customer experiences through operational support and client-focused service.
Previously, I supported customers at Alorica and [24]7.ai India, building experience in customer service, issue resolution, onboarding, retention, and relationship management.
I've also coordinated global partnerships at QnA International and use Salesforce, HubSpot, Zoho CRM, and Power BI to optimize workflows and generate actionable insights.
Experience
Work history, roles, and key accomplishments
Senior Operations Representative at Concentrix, responsible for operational support and customer experience enhancement.
Customer Experience Agent at Alorica, focused on delivering exceptional customer service and support.
Global Partnership Coordinator at QnA International, managing partnerships and coordination activities.
Customer Service Advisor at [24]7.ai India, providing customer support and service solutions.
Education
Degrees, certifications, and relevant coursework
Radiant Shema High School
St Joseph's Indian Composite Pre-University College
Government First Grade Degree College Cox Town
Bachelor of Business Administration - BBA, Business Administration and Management, General
2024 - 2027
Government First Grade Degree College Cox Town
Bachelor of Business Administration, Business Administration and Management
2024 - 2027
Pursuing a Bachelor of Business Administration with a focus on Business Administration and Management.
St. Mary's Composite PU College
PCMC, High School/Secondary Certificate Programs
2019 - 2021
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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