mayuri Ghag993
@mayurighag993
I resolve complex telecom billing escalations, refunds, and account issues within SLA.
IndiaWhat I'm looking for
At Concentrix supporting the Lebara Telecom account, I manage high-priority customer escalations involving billing discrepancies, refunds, credit adjustments, and account reconciliation.
I work closely with technical and billing teams to resolve system-level issues, maintain structured case documentation in Microsoft CRM and JIRA, and deliver accurate, timely resolutions within defined SLAs.
Experience
Work history, roles, and key accomplishments
Senior Operations Representative
Concentrix
Feb 2025 - Jul 2026 (1 year 5 months)
Managed high-priority customer escalations involving billing discrepancies, refund processing, and credit adjustments. Coordinated with technical and billing teams to resolve issues within SLAs and maintained documentation using Microsoft CRM and JIRA.
Education
Degrees, certifications, and relevant coursework
Ajeenkya DY Patil College of Engineering
Diploma, Mechanical Engineering
Diploma in Mechanical Engineering from Ajeenkya DY Patil College of Engineering, Pune.
Sir Parshurambhau College
Higher Secondary Certificate, General Studies
Completed Higher Secondary Certificate (HSC) from Sir Parshurambhau College, Pune.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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