Open to opportunities

Hamda Khan

@hamdakhan

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Client-focused support specialist with project coordination experience in e-commerce and education sectors.

United Arab Emirates

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What I'm looking for

I seek remote or hybrid roles focused on client support or project coordination where I can manage escalations, improve processes, and collaborate cross-functionally for measurable service improvements.

I am a client-focused support specialist with hands-on experience coordinating projects and resolving client issues across e-commerce and school transport services.

At Noon e-commerce I assisted in planning and coordinating project tasks, milestones, and timelines while maintaining documentation and trackers to support on-time delivery.

As Client Support Issue Resolution & Escalation Manager at Grand Royal School Transport, I managed daily client support operations, handled escalations, and tracked feedback to improve service and billing resolution processes.

I communicate effectively via Google Workspace, Slack, email, chat and WhatsApp Business, and I am experienced with basic Microsoft Excel reporting, documentation and remote collaboration to ensure alignment across teams.

Experience

Work history, roles, and key accomplishments

Virtual Project Co-ordinator

Noon

Dec 2024 - Sep 2025 (9 months)

Assisted in planning and coordinating project tasks, milestones, and timelines for Noon e‑commerce; maintained documentation and trackers to ensure on-time delivery and aligned communications across teams.

Project Coordination Google Workspace Slack Microsoft Excel Documentation Team Collaboration Client Communication

Client Support Issue Manager

Grand Royal School Transport

Apr 2022 - Jun 2025 (3 years 2 months)

Managed day-to-day client support operations, monitored and followed up on requests to resolution, handled escalations, and coordinated internally to improve service and billing processes.

Customer Support Escalation Management Follow Ons Time Management