Hamda Khan
@hamdakhan
Client-focused support specialist with project coordination experience in e-commerce and education sectors.
What I'm looking for
I am a client-focused support specialist with hands-on experience coordinating projects and resolving client issues across e-commerce and school transport services.
At Noon e-commerce I assisted in planning and coordinating project tasks, milestones, and timelines while maintaining documentation and trackers to support on-time delivery.
As Client Support Issue Resolution & Escalation Manager at Grand Royal School Transport, I managed daily client support operations, handled escalations, and tracked feedback to improve service and billing resolution processes.
I communicate effectively via Google Workspace, Slack, email, chat and WhatsApp Business, and I am experienced with basic Microsoft Excel reporting, documentation and remote collaboration to ensure alignment across teams.
Experience
Work history, roles, and key accomplishments
Assisted in planning and coordinating project tasks, milestones, and timelines for Noon e‑commerce; maintained documentation and trackers to ensure on-time delivery and aligned communications across teams.
Client Support Issue Manager
Grand Royal School Transport
Apr 2022 - Jun 2025 (3 years 2 months)
Managed day-to-day client support operations, monitored and followed up on requests to resolution, handled escalations, and coordinated internally to improve service and billing processes.
Education
Degrees, certifications, and relevant coursework
The Indian High School, Dubai
High School Diploma, Business Studies
2020 - 2022
Completed High School Diploma with coursework in Business Studies, Marketing, Psychology, and Entrepreneurship.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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